A little information to help make your experience as comfortable, respectful, and enjoyable as possible.

At Mountain Bliss Therapeutics, I believe that your time, comfort, and well-being are just as important as my own.

My goal is to create a welcoming, professional environment where you feel safe, heard, and supported throughout your massage therapy experience.

To help ensure that every client receives the time, attention, and quality of care they deserve, I've established the following policies and procedures.

Thank you for taking a few moments to familiarize yourself with them before your appointment. Your understanding and consideration are genuinely appreciated!

Appointments & Arrival Times

In-Clinic Appointments

Please plan to arrive approximately 5 minutes before your scheduled appointment.

For initial appointments, please allow additional time to complete any outstanding intake forms and familiarize yourself with the office space.

To respect the privacy and treatment time of other clients, I kindly ask that you avoid arriving more than 5 minutes early unless otherwise arranged.

Late Arrivals

I understand that life happens, and sometimes unexpected delays are unavoidable.

If you're running late, please let me know as soon as possible.

To avoid impacting the appointments of other clients, late arrivals may result in a shortened treatment. The full appointment fee will still apply.

If there is insufficient time to provide safe and appropriate treatment, your appointment may need to be rescheduled, and the cancellation policy may apply.

Mobile & In-Home Appointments

For mobile appointments, please allow approximately 10–15 minutes before and after your scheduled treatment for equipment setup and takedown.

I kindly ask that you have a clean, accessible space prepared, with sufficient room for a massage table measuring approximately 30 × 73 inches and enough space to move comfortably around it.

Please ensure that pets are safely secured and that the treatment environment is reasonably quiet, private, and comfortable.

Cancellations & Rescheduling

I understand that schedules change, unexpected situations arise, and sometimes appointments need to be adjusted.

As a small, appointment-based practice, each treatment time is reserved specifically for you. Last-minute cancellations and missed appointments make it difficult to offer that time to another client.

A minimum of 24 hours' notice is required to cancel or reschedule your appointment.

• More than 24 hours' notice: No cancellation fee.

• Less than 24 hours' notice: A cancellation fee equal to 100% of the scheduled appointment cost may apply.

• Missed appointments or no-shows: The full appointment fee will apply.

I recognize that genuine emergencies and unexpected illnesses happen. Please contact me as soon as possible if something comes up so we can discuss your circumstances.

Cancellation fees are not massage therapy treatments and generally cannot be submitted to extended health insurance as treatment expenses.

Thank you for respecting the time set aside for your care.

Health History & Medical Information

Your health and safety are always my priority.

Before your initial appointment, you'll be asked to complete a confidential health history form. This helps me better understand your health, identify potential precautions, and develop an appropriate treatment plan.

Before each subsequent treatment, we'll briefly review any relevant changes to your health, symptoms, or treatment goals.

Please keep me informed of any changes, including:

• New injuries, illnesses, or medical diagnoses

• Recent surgeries or medical procedures

• Changes to medications or treatment plans

• Pregnancy or changes in pregnancy-related health

• New or unexplained pain, swelling, or other symptoms

• Any other information that may affect your treatment

If it has been a year or longer since your last appointment, you may be asked to complete an updated health history form.

Certain conditions may require modifications, additional assessment, or consultation with another healthcare provider before massage therapy can safely proceed.

Medical clearance will be requested when clinically appropriate, rather than automatically for every medical condition.

Informed Consent & Your Right to Choose

I believe that you should always feel informed, comfortable, and involved in decisions about your care.

Before treatment, we'll discuss your concerns, relevant assessment findings, treatment goals, proposed techniques, and any important benefits, risks, or alternatives.

You'll have the opportunity to ask questions and share your preferences before we begin.

Your consent is an ongoing conversation, not simply a form you sign.

You always have the right to:

• Ask questions before or during treatment

• Request changes to pressure, positioning, or techniques

• Decline treatment of any area of your body

• Refuse any assessment or treatment technique

• Request additional draping or clothing coverage

• Pause or end your treatment at any time

• Withdraw consent without needing to explain why

I will always respect your decisions and communicate openly about any changes that may be necessary to your treatment plan.

Comfort, Privacy & Personal Boundaries

Your massage therapy experience should feel comfortable, respectful, and supportive.

Every person has different preferences, sensitivities, and boundaries, and I welcome open communication about yours.

Please feel comfortable requesting adjustments to:

• Massage pressure

• Treatment positioning

• Table temperature or warmer settings

• Music volume

• Draping or clothing coverage

• Areas of focus or areas you would prefer to avoid

Clothing & Draping

You are welcome to remain as clothed as you feel comfortable during your treatment.

Depending on the techniques being used, direct skin contact may be beneficial, but you will never be required to undress beyond your comfort level.

You will be given privacy to change and position yourself on the treatment table.

Appropriate draping will be maintained throughout your appointment, exposing only the area being treated with your consent.

Emotional Comfort

Occasionally, people experience emotional responses during massage therapy.

If this happens, please know that you are welcome to pause, communicate what you need, or end your appointment.

There is no expectation to share personal information or explain an emotional response.

My intention is to maintain a compassionate, respectful, and non-judgmental treatment environment while remaining within my professional role as a Registered Massage Therapist.

Professional Boundaries & Respectful Conduct

Mountain Bliss Therapeutics is a strictly professional, non-sexual healthcare practice.

All assessments, treatments, and interactions are provided within the professional scope and ethical standards of registered massage therapy.

Sexual comments, requests, advances, inappropriate exposure, harassment, threatening behaviour, or other conduct that compromises professional boundaries will not be tolerated.

If inappropriate behaviour occurs, treatment may be stopped immediately, and future appointments may be declined.

Serious incidents may be reported to the appropriate authorities when warranted.

Respect is mutual, and I am committed to maintaining a safe, professional environment for everyone.

Confidentiality & Privacy

Your personal information, health history, and treatment records are treated with care, respect, and confidentiality.

Information collected through intake forms, assessments, treatment notes, and communication is used to provide safe and appropriate massage therapy services and meet applicable professional and legal obligations.

Your information will not be shared with third parties without your consent unless disclosure is required or otherwise permitted by law.

Records are maintained securely in accordance with applicable British Columbia privacy legislation and professional requirements.

You may request access to your health records in accordance with applicable law.

Conversation During Treatment

Some clients enjoy chatting throughout their massage, while others prefer a quiet opportunity to rest.

Both are absolutely welcome!

You're never expected to make conversation during your appointment. I'm happy to answer treatment-related questions, provide education, or simply allow you to relax in silence.

Scope of Practice & Referrals

As a Registered Massage Therapist in British Columbia, I provide assessment, treatment, and education related to the health and function of joints and soft tissues, within my authorized scope of practice.

Massage therapy may help manage certain musculoskeletal conditions, support rehabilitation, improve physical function, and reduce pain or discomfort.

While I can assess concerns within my professional scope, massage therapy does not replace medical evaluation or treatment when those services are necessary.

If your symptoms suggest a concern requiring additional investigation or care beyond my scope, I may recommend that you consult your physician or another appropriate healthcare professional.

My goal is always to provide care that is safe, appropriate, and in your best interest.

Manual Lymphatic Drainage Appointments

Manual Lymphatic Drainage (MLD) is a specialized form of massage therapy that uses gentle, rhythmic techniques to encourage lymphatic fluid movement.

MLD appointments are exclusively for lymphatic drainage treatment.

These sessions do not include traditional therapeutic massage, deep tissue techniques, trigger point therapy, or general muscular tension treatment.

Please select the appointment type that best matches your treatment goals.

MLD is not appropriate for every health condition. Active infections, suspected acute blood clots, unstable heart failure, and certain types of unexplained swelling require particular caution.

Depending on your medical history, additional assessment or medical clearance may be necessary before treatment.

If you're unsure whether MLD is appropriate for you, please contact me before booking.

Illness & When to Reschedule

If you're experiencing a fever, contagious illness, vomiting, diarrhea, or other symptoms of an acute infection, please contact me to reschedule your appointment.

Massage therapy is not always appropriate during acute illness, and staying home when you're unwell helps protect both of us and other clients.

I understand that illness isn't always predictable. Please reach out as soon as you're aware you may need to cancel so we can discuss the situation.

If you arrive with symptoms that make treatment unsafe or inappropriate, your appointment may need to be postponed.

Payment, Receipts & Insurance

Payment is due at the time of your appointment unless otherwise arranged.

Receipts for completed massage therapy treatments will be provided for your records and, where applicable, extended health benefit claims.

Please review your individual insurance coverage to confirm eligibility, reimbursement amounts, and any requirements established by your provider.

Cancellation fees and missed appointment charges are not eligible massage therapy treatment expenses.

Current treatment rates are available on the Services & Rates page and through the online booking system.

Preparing for Your Appointment

A little preparation can help make your appointment as comfortable and beneficial as possible.

Before your treatment:

• Complete any required intake forms.

• Wear comfortable clothing, particularly if an assessment involving movement is anticipated.

• Avoid arriving immediately after a large meal if lying on the treatment table may be uncomfortable.

• Remove jewelry or accessories from treatment areas when practical. I have a dish in the room for your jewellery to sit in as well.

• Let me know about any new health concerns or changes to your medical history.

• Feel free to ask questions about what to expect.

You do not need to remove contact lenses or all jewelry unless they interfere with the planned treatment.

After Your Treatment

Depending on the type of treatment you receive, you may notice temporary tenderness, relaxation, or changes in how your body feels.

Any relevant home care recommendations will be discussed with you based on your individual needs and treatment goals.

These may include gentle movement, stretching, exercise, or other appropriate self-management strategies.

Normal hydration is generally sufficient following massage therapy. There is no need to force extra water or take an Epsom salt bath to remove toxins.

Most importantly, pay attention to how your body responds, and don't hesitate to reach out with questions or concerns.

Questions or Concerns?

I want you to feel comfortable, informed, and confident in the care you receive.

If you have questions about these policies, your upcoming appointment, or whether massage therapy is appropriate for your needs, please don't hesitate to reach out.

KassanSchwabenbauer, RMT
Mountain Bliss Therapeutics

Phone/Text: 250-395-0282
Email: mountainblisstherapeutics@gmail.com

Thank you for trusting me with your care and for helping maintain a respectful, welcoming treatment environment.

I look forward to seeing you!